General Network Outage resolved, 03/15/2019 06:03PM EDT Network Services (Main Campus) Network Services (Health Campus) Network Services (Raleigh Campus)


Notification history

03/15/2019 06:03PM EDT
We believe the issue is resolved at all campuses. It is still possible there are isolated devices that will need to be configured for network access. We very much appreciate your patience as we worked to resolve this incident.
03/15/2019 03:25PM EDT
We believe the issue is resolved at the Main Campus and the Health Campus. It is still possible there are isolated devices that will need to be configured for network access. Some final configuration and testing is still being conducted at the Raleigh campus so we will update that status as soon as possible.
03/13/2019 05:55PM EDT
The networks have been restored, yet there are still individual devices and classroom systems that may need to be reconfigured over the next few days as they are proactively identified or reported to the help desk. We'll keep this issue in this state until we are satisfied that we have identified and re-mediated the bulk of these.
03/13/2019 05:05PM EDT
We are continuing to monitor the issue.
03/13/2019 01:40PM EDT
We believe that the vast majority of networks have been recovered and are now functional. If you have a computer that still will not connect to the internet or local resources, please try rebooting it. If it is still not functional, please call the help desk at x1208 or 910-893-1208 or email us at helpdesk@campbell.edu.

Also, it is possible that certain specialized devices, possibly including cameras, classroom devices, etc., may require individual attention. We will continue to attempt to discover and reconfigure those devices but if you are aware of a device that is not functioning on the network, please let us know at the help desk.

Finally, its possible that some classroom systems may be having issues that are not related to the network outage but caused by the power incident that occurred yesterday. We are verifying these systems as we able. If you know of a classroom systems that not functional, please contact the help desk for that as well.

Again, we very much appreciate your patience as we are working through this incident.
03/13/2019 08:58AM EDT
Wireless networks are functional.

Many of the wired networks have been restored. IT Services is still in the process of restoring the remaining networks.

If your network has not been restored and you have an emergency or urgent need, please call the helpdesk at x1208 or 910-893-1208 and give us your name, location and department so that we can prioritize the remaining work.

We very much appreciate your patience as we work through this incident.
03/12/2019 10:20PM EDT
Wireless services have been restored. Wired network services are being restored throughout the evening. Work will continue into tomorrow to re-establish service to some specialized devices, including some classroom systems.
03/12/2019 06:18PM EDT
Wireless services have been restored. Other network services will be restored throughout the evening.
03/12/2019 04:09PM EDT
IT Services has developed and is implementing a multi-phase recovery plan. Wireless services will be the first to be restored followed by other network services. We are still unable to project an ETA for final resolution. Of course, we will continue to post updates here as we progress through recovery.
03/12/2019 03:00PM EDT
IT Services has identified the issue and is working to correct it. We do not have an estimated up time at this moment. It is possible the outage may extend into the evening hours. We will continue to post updates here as they are available.
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